There could be a few reasons for this, but the first thing to check is the queue and whether you’re online or not. If your videos are Queued for Uploading, you may have had an interruption in your network connection. To remedy:
- From Queue select Stop All
- Quit FastCapture®
- Take a deep cleansing breath
- Reopen FastCapture®, select your file from the list of recent documents on the right and log in
- Select Queue, scroll to the first stopped video, select it, and select Re-Queue
The status should then jump to In Progress. If it doesn’t, give us a call, we’re happy to help.
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