CASTING DIRECTORS: Why aren't my videos showing up on Casting Networks or Cast It?

This article explains what to do when your videos are stuck in the upload queue on FastCapture® and provides steps to restore your connection to ensure files upload successfully.

There could be a few reasons for this, but the first thing to check is the queue and whether you’re online. If your videos are Queued for Uploading, you may have had an interruption in your network connection.

To fix this:

1. From Queue, select Stop All.

2. Quit FastCapture®.

3. Reopen FastCapture®, select your file from the list of recent documents on the right, and log in.

4. Select Queue, scroll to the first stopped video, select it, and select Re-Queue.

The status should then jump to In Progress. If it doesn’t, give us a call—we’re happy to help!