TALENT: My profile is missing photos or other information

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• Why am I seeing missing or outdated information or photos on my profile?
• How do I claim additional accounts? 
• What do I do if I don't know the username and/or password associated the profile I'm trying to claim? 

Why am I seeing outdated information or photos on my profile?

Why am I seeing outdated information or photos on my profile?

Information (credits, skills, etc,) and photos are stored per profile. Meaning, if you are seeing outdated information/photos, it's most likely you have used a username associated to an older/outdated profile. 

You will need to claim the account (profile) which has your most recent information / photos in order to see the information / photos for that profile. 

How do I claim additional accounts? 

Steps to Claiming Additional Accounts:  

1. While logged into an account, select the name of the talent’s profile you’re currently on at the top right corner of your screen 

2. On the drop down menu, select Claim Additional Accounts

3. Choose which website the profile you're claiming is on: 

4. Enter the username and password for the profile you are attempting to claim and click Claim my Account.

What do I do if I don't know the username and/or password associated the profile I'm trying to claim? 

If you do not know the username associated with the profile you are trying to claim, reach out to our support team with the following information: 

• If the profile is a personal or represented profile 
• If a represented profile, the name of the agency or management company on the profile 
• The email address on the profile

If you do not know your password, click the I forgot my password button to reset your password.

Once your password is reset, follow steps 1 - 4 to claim an additional account. 

Related Articles: 

• VIDEO TUTORIAL: Talent - Claim Additional Profiles Under a Single Talent Account
• I've already claimed an account but need to claim another account (for myself or for a family member), what do I do?
• How do I disable a profile on my account?
• I already have an existing account, but I have a new agent or manager. Can I copy all the information from an existing profile?

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