We are happy to share a new billing feature! You will now have the ability to pause your ongoing membership should you need a break.
To trigger this, you can navigate to your Membership and Billing page. To get there, you just need to click on your name in blue text at the top right of your computer screen, then hover your mouse over Account Settings. Then, you will see Membership and Billing as an option.
Once there, click on Need to cancel or downgrade? Click here.
If you have not used a pause in the past, you will be given the option to do so. You just need to click on the Pause It! button. This will activate the pause for 1 month, set to begin at the end of your current billing period. You will receive an email confirmation of the change.
Once the pause has been activated, you will see a banner at the top of your screen showing the date that the membership is set to renew.
During the span of the pause, you will only be able to access the Casting Billboard for viewing purposes, your Account Details, and your Membership and Billing page. You will not have access to update your Profiles, adjust Media, Submit to Projects on Casting Billboard, update details for your account, or respond to Requests under Your Alerts.
If you would like to end your pause at any point during the pause period, you can click on the Reactivate link at the top of the page when logged in or navigate to your Membership and Billing page and click the Reactivate button.
To be eligible for this pause, your account must have at least 3 months of consecutive Active Membership on it. Each account will be able to pause its subscription in this manner one time.
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