Receiving an Error when uploading? Try this!

Sometimes the videos need to be re-exported, please see the steps below to export your video files.

MAC

PC

When using a MAC computer:

A quick way to re-export a video is to export it directly from QuickTime, on a Mac. QuickTime is a program that typically comes pre-installed on all Macs.

1. Open the file in Quick Time.

2. Once the video has opened, navigate up to “File,” and scroll down to “Export As”

3. Then choose your desired file size, ideally, 720p to keep a somewhat clear resolution.

4. Then choose the location you want the new compressed file to go to. And hit SAVE.

5. Now attempt to re-upload the newly exported file to the media request!

When using a PC:

This tutorial shows you how to re-export Video Files using Microsoft Clipchamp, a video editing software that comes pre-installed on computers running Windows 11.

Find the video file in your File Explorer. Then, right click the file, over over Open With and select Microsoft Clipchamp.
Once the file is opened in Clipchamp, you will be able to see the video in the Preview window as well as on the editing Timeline. You can type the name you would like to select for the video in the textbox at the top left. This will default to reading the Untitled video.
Once you have named your video what you would like it to be, click on the Export button at the top right of your screen.
Once you have clicked on Export, you will see a list of options for the video quality of the export. We recommend setting this as either 480p or 720p as both of those resolutions will retain the quality of the original video.
The video will then export the file and save the copy in your Downloads folder.